Use a Q-Tip dipped in rubbing alcohol and insert it into the port. Gently clean inside the port. Place some surgical gauze or a piece of a screen cleaning wipe over the port and pushed it in using the lightning cable head. The gauze or wipe traps the dirt and grime clogging the port's insides. Aug 29, 2020 · 3. Click Load Setup Defaults and in the popping up box, click Yes for Load default configuration now with the arrow and Enter. Once you log on to Windows 10, plug in the battery and you can see laptop battery plugged in not charging has disappeared and the battery icon at the right bottom shows you charging sign..